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the odometer to match their vehicle’s odometer for total mileage or use it as a trip odometer by
setting it to zero before each trip.
58. Why can’t I see my trip on the recent trips?
Press the refresh button on the app or website and wait up to 2 minutes for the refresh to
complete. If your trip is still not shown, it is possible that the engine start and stop may not have
been detected. Please take more trips and determine if you still don’t see trips. If you continue
to miss trips, please call your wireless carrier’s support number to report the problem.
59. I installed my module, but the recent trip does not show my starting point. Why?
Due to the way the module synchronizes with your vehicle, it is possible that the first trip you
make after installing the module may not be recorded. This is normal and all trips after this
should be recorded properly. Since the module relies on a GPS signal to determine its location,
it will occasionally not be able to detect an accurate position. In that situation (such as in a
multilevel garage or blocked by tall buildings), the start or end position may indicate “Unknown”
location.
60. How do I print my trip log?
For now you would need to perform a print- screen which includes the trip log. A future software
release will add the ability to export your trips for easier printing.
61. What happens if I get a new vehicle?
You can move the module to a new vehicle and, after performing the normal vehicle setup per
the instructions, you will see the new vehicle listed in the app and portal. You will need to check
the Fitment Guide for compatibility. If supported by your new vehicle, you will also be able to
pair your vehicle’s key fob. Note: You will only be able to pair the module to the key fob of two
vehicles at any one time. See question How many key fobs can the module support?
62. I unplugged my module before I took it to the dealership. How do I re-install it? Do I have to
do everything again?
Follow the instructions in section “Module Removal & Re-Pairing Procedure” of the installation
pamphlet.
- User Guide 1
- Table Of Contents 2
- Is My Vehicle Compatible? 12
- Equipment Overview 13
- Package Contents 13
- System Requirements 14
- Installation Requirements 14
- SSID (Network Name): 16
- Password: 16
- On iPhone: 17
- include a number 29
- the unlisted vehicle 32
- OBD LOCATOR 34
- Reconnect Your Module 38
- Tap Forgot Password 43
- the previous boundaries 67
- Geo-Fences 70
- glass) 73
- Key Fob Pairing Without VIN 110
- 4. Tap Bluetooth Settings 115
- 3. Tap your phone’s name 117
- Bluetooth® setup is complete 118
- 3. Tap Vehicle Settings 120
- 5. Tap Bluetooth Settings 122
- removed from the list 124
- Settings 125
- Account Settings 126
- User Settings 127
- Change Username 130
- Change Password 132
- Modify Vehicle Nickname 135
- Modify Vehicle Description 138
- Save to save your selection 144
- Module Management 145
- Add a Module to Your Account 146
- 2. Tap Add Module 147
- Module 152
- Vehicle Settings 153
- year 158
- Configuring Alerts 159
- 4. Tap Geofence 162
- Configuring the Speed Alert 166
- Configuring the Motion Alert 172
- slider again 181
- Configuring Notifications 184
- 6. Tap Add Notification 190
- numbers as you wish 192
- section 197
- saving your changes 198
- Wi-Fi Hotspot 199
- Configure the Network Password 201
- View Connected Devices 205
- View Hotspot Data Usage 208
- 2. Click Data Usage 208
- tab 218
- Diagnostics tab 219
- Disable Personal PIN-Code 225
- Enter your 4 digit PIN 226
- About Section 228
- MENU and Logout selection 232
- Using the iPhone App 233
- Tap Forgot Username 234
- • The most recent alerts: 242
- • The most recent trips: 243
- Map View 249
- View Geo-Fences 250
- Find My Car 251
- Find All My Cars 252
- 2. Tap CREATE NEW FENCE 257
- saving 260
- location menu 262
- search again 265
- Edit an Existing Geo-Fence 270
- without saving 274
- Delete an Existing Geo-Fence 275
- Enable or Disable a Geo-Fence 278
- Cancel to exit 285
- 2. Tap Vehicle Settings 305
- 2. Tap Settings 313
- removed from the list 318
- Add Account Email Address 321
- Address 321
- Module 346
- Edit Your Vehicle Information 349
- Log Out selection 425
- Logout feature 426
- Username Menu 441
- Battery Voltage 443
- HERE 459
- 3. Click ENTER ADDRESS 462
- Edit an existing Geo-Fence 466
- 3. Click Delete 468
- Geo-Fence 471
- 2. Click Add Module 494
- adding the Module 495
- cleared 502
- View Wi-Fi Connected Devices 524
- Frequently Asked Questions 542
- Customer Information 567
- Product Safety and Warranty 568
- OM231VW v.00 575
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